FAQs

What currency are the prices do I see in the site?
All prices are in GBP

I just placed an order, when will it ship?
We try our best to ship items as fast as we can. Please allow 24 hours production time for your order to ship out, average shipping times are 2-3 days.
If you have any problem, please email us universaltanofficial@gmail.com.

CANCELLATION /

WE DO NOT ACCEPT ANY REFUNDS IN ANY CIRCUMSTANCES! Once an order has been made it has been processed . 

I have entered an incorrect address what do I do now?
If you have miss spelled or auto filled in a incorrect address, simply reply to your order conformation email and confirm. Once you double check if the address given is wrong kindly notify us via email at universaltanofficial@gmail.com. If the given address is wrong we can change the address to the correct one within 24 hours. No refund will be given after the 24 hours of incorrect submission. 

How long does shipping take?
Shipping times vary as we do ship worldwide. The average shipping time is 2-3 business days, depending on your location.

I have a question that wasn't answered, can you please help?

Absolutely! Please send us an email to universaltanofficial@gmail.com and we will be happy to assist you in any way we can. 
We do receive a large number of emails, If you wish to get a prompt response please attach your order number and address the problem clearly, thanks.